Return Policy
Seller: Vraxylonsytholux, 300 Pierce St, Houston, TX 77002, United States.
Last updated:
Right of withdrawal (EU consumers)
If you qualify as a consumer in the European Union, you may withdraw from a distance contract within 14 days of receiving goods, subject to conditions for sealed goods that are not suitable for return due to health protection when opened.
General returns
| Situation | What we can offer | What we need from you |
|---|---|---|
| Wrong item shipped | Replacement or refund after verification | Photo of the label and batch, plus order reference |
| Damaged outer packaging | Partial refund or replacement depending on seal status | Photos taken at delivery when possible |
| Changed mind (unopened) | Refund minus shipping where applicable | Return authorization from support |
Non-returnable items
Opened food supplements with a broken safety seal may not be eligible for return unless required by local consumer law. Digital invoices remain available upon request.
How to start a return
Email support@vraxylonsytholux.world with your order identifier, reason for the request, and photographs if relevant. We respond with instructions and, when applicable, a return label or address.
Refunds
Approved refunds are issued to the original payment method when possible. Processing may take several banking days after we receive and inspect the goods.
Geographic and customs considerations
Cross-border returns may involve customs declarations, duties, or carrier rules that affect timing and cost. We outline practical steps when you contact support so you can comply with local requirements.